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208 W Main St, West Brookfield, MA 01585-2729, West Brookfield
08:00 - 17:00
08:00 - 17:00
08:00 - 17:00
00:00 - 17:00
00:00 - 17:00
Pretty good BLT! Iceberg lettuce in the sandwich and salad is pretty cheap of them though; Romaine would be much better. Didn't try the pizza because it was pan pizza.
Good special s
Great food, good pruces
I ordered a pizza using the online ordering system. I was charged an unlabeled $1 fee on my order (the website says nothing about a delivery fee). My pizza arrived undercooked and soggy, and the toppings were incorrect. I called, and a gentlemen told me "I highly doubt that" when I stated my complaint. He then waited for the delivery driver to return before attempting to resolve my order. A woman then called me, stating that she found my order slip "confusing". At no point was I called for clarification. They send a second pizza, and it was only 14", not 16" as advertised. Clearly they were not interested in giving my my moneys worth. Overall I waited over 100 minutes from the time of my order, and I received 75% of the pizza that I paid for. Unacceptable.
Waited over a hour for delivery and this is what they brought me, my salad was so brown and old , pizza was cold and sub was so greasy, thanks for ruining dinner for the night, that we spent money on! The owner should be ashamed of himself and staff
Polite customer service and always good food.
Outstanding food&service
Just ran in to grab a tuna salad for lunch. It was ready in literally 2 minutes. Fresh and delicious more than enough. Very happy
The House pizza is SO good! They are fast, freshb& save you when cooking dinner is an option.
Took over 45 min for my salad to be delivered and delivered the wrong order. When I called to let them know what happened I was treated like I was making it up . Told person I wanted credit for my order . And I didn’t want it now hour later. Kid shoes up 15 mins later with my salad he’s been driving around with. Guess the boss is off tonite ! 👎
I've come here often for years. Always enjoyed the food and friendly service until recently the women working front counter has an atrocious attitude. I've never been rudely talked down to for picking up my food 15minutes late but now I have. And scoffed at when faced with criticism. she should be fired before the face of this establishment is dragged through the mud of her personality. Only reason this gets a two star is cause the pizza was fine. But I don't wanna come back till shes gone.
Other than the Ingredients and location dont expect ANYTHING good from this place and you wont be too disappointed . Its hit or miss if the food is prepared properly or consistently. Not courteous. Zero customer service skills. Ordering on the phone is a process EVERY time. Delivery is terrible. Drivers are ok. Been calling for years. Still dont recognize my phone number... we are barely hanging on... Ideas: Get a dispatch-delivery app and caller ID. Hire more drivers. Appreciate Customers.
Hugely disappointed. 10 minute delivery took 55 minutes to get here. COLD! I sent it back and called Northeast Pizza up the street the other way.
Ordered online and picked it up. Paid by credit card, hands free, in and out. Nice taco pizza on Tuesdays and the lunch special can't be beat. Plenty of parking and draft beer too👍
Best Pizza! Cheesy goodness and delivery guys/girls are great!
33.00 for lunch is not affordable by any means but I digress. The breadsticks were so hard you could not bite them. The Portabella Mushrooms were dripping with the old grease they were fried in (change the grease). The Mozzarella Cheese Sticks were cold (the cheese was not even melted). The only thing that was halfway worth eating was the Chicken Wings. If I could give a 0 star I would.
The girl at the counter has no manners at all. Delivery drivers slow as molasses .Food got to my house Cold literally.I paid for it and accepted it cause the family was hungry. But there will not be a next time from this place. Sadly.
Can't beat the prices or quality. Far superior to anything else local.
Best pizza in the area ..very friendly and clean
Really good pizza! It’s god level, they make the pizza really fresh and the pizza is sooo juicy and just has a little bit of nice grease on it!
Had Pizza was VERY GOOD Wait time REASONABLE The Counter Help EXCELLENT
Great food at great prices!
Great food, good prices, nice employees
Fair prices and good food
.good place for hot pizza. And grinders quick service.
Great pizza, friendly staff, and the best mozzarella sticks I've ever had.
There food is delicious it always comes hot when they deliver. I only order from them
Great lasagna and a good cold sub, nice balance of ingredients, good fresh ripe tomatoe and lettuce, excellent quality and customer care
I like the food but the person who answers the phone she is very rude and acts like I'm bothering her
Very good food. Pulled pork dinner is the best!!.. I've been here a few time and every time it's great food.. great customer service.. I'll definitely be coming back, probably more often now that my boyfriend is now hooked lol.. great jobs guys.. keep up the good work!!
the pizza was pretty good, and I know there is a shortage of meets I ordered half bacon and half pepperoni, there was one small slice of pepperoni on each slice, and not much bacon ob the other side, but charge me the same price and even more for the pizza, with all the pizza joints in the area, I don't think you want to chance ripping people off, after we get back to normal, this is one company that will go under and we have too many sub shops out there, that is why there is an OBESITY problem in this country, GOOD LUCK!!
Was there today 6/12 I called in an order to go for pickup at 5:18 was told 25 minutes so I got there at 5:45 and still waited. The pizza had already come out of the oven & was just waiting for a salad finally I stood up about 5:53 & said I had to leave and then they put the order up and I had to rush to babysit for 6:00 this is not the first time this has happened usually the food is good pizza was semi warm
Good food good staff
I ordered a plain burger and they gave me every thing on it I am never eating north east ever again
Friend service decent selection. Can be a little slow but worth the wait.
Good food....good prices....friendly staff
After I ordered online they called they are out of chicken, they ant reimburse my card so there driver will bring me $8. At this point I already tiped $10 I always tip $10. After 1 hour and 40 minutes, my pizza finally arrived, he hands me some bags and quickly goes back to his car I didn’t even sign anything, at that point I was so upset about how long It took that I forgot about my money till he drove off. $18 dollar tip to deliver cold food 1 hour and 40 minutes after I ordered it,
Pretty good pizza... Always hot and fresh... Monthly specials are a good deal with a particular large pizza @ $7.99!
I spent $42 on food last night and everything was very under cooked. My fried pickles tasted like mushy grease and my pizza was still white on the bottom and doughy. I called the owner but have not heard anything back. Very disappointed
Tonight i give them a 2 .. I understand they were busy however after waiting 30 mins for an xtra cheese sm pizza was disappointed when i got home it was not cooked .. crust was still doughy..
Always great food and great service.
I come here maybe 4 or 5 times a year as my friend lives a few miles away. Needless to say this place is one of only a few places to get food in the area. If you like less then mediocre food then slop on over to this joint. It's never good, always greasy, staff is less than adept. Fries were practically still frozen. Does it hurt to serve decent fresh food? Yuck
I called in my order but yet it was so 10 minutes late
Simply awesome pizza and staff
Best pizza in this area. The delivery times and quotes on times are usually pretty awful, but the food is so good it doesnt matter.
Always good food and service.
Great pizza. You have to use the side window which is ok with everything goin on. Only complaint was 2 kids saw me at the window they were talking both looked at me and turned there back and started talking again. No hello no well be right with you. Had to wait a few minutes til someone else came over. kinda rude but is what it is.
Love extra cheese! There is a noticeably larger amount of cheese! Mozzarella sticks have less cheese than I hoped.As you can see I love Cheese!
Good food.i love this place. Epstein didn't kill himself. 👍
After spending the past 3 years in the South, this real New England pizza tasted AMAZING!!!
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